If you made your booking through this website , you can request your transfer at least 48 hrs. prior to your arrival by calling +52 998 881 36 99 Exts. 4138 and 4139, or by writing to firstname.lastname@example.org. Make sure your message includes the following:*
- Hotel to visit
- Name which the reservation is under
- Confirmation number of your booking
- The number of people traveling
- Arrival & departure flights (airline, flight number and time)
- Specifications you need to add about your trip
You will receive a response from the Cancun rockers with relevant information and the cost of the service. A star like you cannot miss out on the glamour, so it is important you respond to the request with your confirmation, so that one of our “Hard Rockers” can anxiously await you at the airport. The charge will be applied to your room and you can pay by card or cash at the reception when you check-out.
It is only a 30-minutes drive from Cancun International Airport to the Hotel, so before you know it you will be indulging in tropical pools and a stunning beach, all while you enjoy the unique vibe of Hard Rock.
And after renew your spirit to the maximum with much pampering, come 24hrs. before you leave by the Vacation Planners desk located in the lobby, they will tell you the time you need to be present in the lobby for your transfer back to the airport —it’s It's that easy.
*If you made your reservation through other means or a travel agency, we recommend you contact your agent directly and ask for any transfer options they might offer.