Rock Royalty Level Hard Rock Hotel Cancun
Reservations: 1-888-762-5002
    Check In:
    Check Out:

    Check In:
    Check Out:

    Rock Royalty Level

    Upgrade to the luxury of Rock Royalty

    Upon arrival you will be provided the phone number of a Rock Royalty Personal Assistant on-call to serve you. Whether it’s champagne service by the beach or standing reservations at a romantic hotspot, enjoy the Rock Royalty Level in our Deluxe Platinum or Rock Star Suite room categories and let us orchestrate your stay.

    To contact your Personal Assistant, please email

    Rock Royalty Level
    • Rock Royalty Personal Assistant 1
    • Ironing Service 2
    • Upgraded Full-Size Rock Spa® Bath Products
    • Express Luggage Delivery
    • Complimentary Shoe Shine
    • Nightly Petit Fours
    • Spa Tub Preparation 3
    • Personal Assistance with Reservations (on and off property)
    • Priority reservations to picks® and mix® program
    • Complimentary 25-Minute Couple’s Massage 4
    • Aromatherapy and Pillow Menu
    • Loofah Sponge
    • Lush bathrobe
    • Sleeping Mask
    • Large beach towel
    • Turndown Service
    • Mini bar snacks
    • Bluetooth enabled wireless alarm clock radio
    • Espresso Machine
    • Premium Coffee
    • Room Service with Select a la carte menu 5
    • Premium liquor dispenser 6
    • Beach Bag (one per room)
    • Priority Bali Beds ($)
    • Late check out 3pm 7
    • Rock Royalty Welcome Pin
    • Rock Royalty Level - Check-out Service 8
    *Rock Royalty Level is an adult-only upgrade.

    *($) - An additional cost. / 1 - Can be reached 7AM - 11PM via cell phone from in room phone. After 11 PM, dial 1 for assistance. / 2 - Limited two items per person / per stay. / 3 - Can be prepared by on call Personal Assistant with 24-hour notice. / 4 - At the Rock Spa®, Rock Royalty 3rd floor terrace or Balinessa / 5 - Available from 6pm to 10pm. / 6 - Absolut, Bacardi White, Johnny Walker Black Label, and José Cuervo Especial. / 7 - Until 3pm – available upon request. / 8 - Personal Assistant will help review account and assist in express check out.

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      Blvd. Kukulcan Km14.5
      Hotel Zone, Cancun
      Quintana Roo, Mexico, CP:77500

      • Front Desk: +52-998-881-3600
      • Reservations: 1-855-537-4606
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      Hard Rock Hotel Cancun Blvd. Kukulcan Km 14.5 Zona Hotelera Cancun, Quintana Roo 77500 Mexico Phone: 52-998-881-3600 Reservations 1-888-762-5002