Hurricane Policy of Hard Rock Hotels Cancun
Reservations: 1-888-762-5002
    Check In:
    Check Out:
    Rooms
    Advanced



    Airport:
    Airport:
    Airport:
    Airport:
    Airport:
    Airport:
    Check In:
    Check Out:
    Nights:
    Rooms

    Safety & Procedures Hurricane Policy

    2017 Hurricane Policy

    HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V., we not only offer an unbelievable vacation experience at a surprisingly great value, but we also take the stress out of planning a vacation during Hurricane Season (June-November).

    Our Hurricane Policy makes it easy to decide that HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. is the right choice for all your vacation needs. In the event that a hurricane¹ directly hits any HARD ROCK HOTEL CANCUN/ Corporación Inmobiliaria KTRC, S.A. de C.V. Resort while you are on vacation, we will gladly offer a certificate² for a return stay to the original resort for the number of unused nights³.

    Cancellations

    There will be No Penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. Guests must contact the travel professional they booked their vacation package through in order to cancel.

    No Show

    No Show penalties will also be waived up to 5 days after a hurricane strikes.

    Early departures

    If guests are on vacation at HARD ROCK HOTEL CANCUN/ Corporación Inmobiliaria KTRC, S.A. de C.V.
    and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued for the resort where the original reservation was made.

    Relocations

    In the event of a hurricane, guests have the option to transfer their reservation to an alternate ALL INCLUSIVE HARD ROCK HOTEL / Corporación Inmobiliaria KTRC, S.A. de C.V. destination (Hard Rock Hotel Riviera Maya, Hard Rock Hotel Vallarta or Hard Rock Hotel & Casino Punta Cana) that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.

    Rescheduling

    If guests wish to postpone their vacation and travel at a later date, HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. will guarantee their original rate for travel from April 15 - December 15, 2017. Guests wishing to utilize this option must reschedule their trip within 30 days following a storm. Blackout periods apply. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate. No name changes allowed.

    ¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits any HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V.
     
    ²Certificate will be valid for travel between April 15 - December 15, 2017. It is non transferable, not redeemable for cash. Space is subject to availability and blackout periods apply. 

    ³Excludes day of departure. Airfare and transfers are not included.
     
    This policy is for individual travel and groups booked through Tour Operators; it does not apply to groups booked directly with HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. Groups contracted directly with HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. shall refer to their specific contract policies. Airline ticket holders are subject to Airlines' policies and guidelines.

    Bookings made through Tour Operators or 3rd party websites must contact their original booking source for information on the hurricane policy for their reservation.
     
    Policy may be subject to change or may be discontinued without notice.

    Latest News

      More News

      On-Site Events

      More Events

      Cancun

      Blvd. Kukulcan Km14.5
      Hotel Zone, Cancun
      Quintana Roo, Mexico, CP:77500

      • Front Desk: +52-998-881-3600
      • Reservations: 1-855-537-4606
      • Contact Us
      Sign Up for Special Offers
      Hard Rock Hotel Cancun Blvd. Kukulcan Km 14.5 Zona Hotelera Cancun, Quintana Roo 77500 Mexico Phone: 52-998-881-3600 Reservations 1-888-762-5002