Reservations +52-998-881-3600
Reservations +52-998-881-3600
Reservations +52-998-881-3600
Hard Rock Hotel Cancun
+52-998-881-3600

Blvd. Kukulcan Km 14.5, Zona Hotelera Cancun, Quintana Roo 77500, Mexico

2017 HurricanePolicy

HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V., we do not only offer an unbelievable vacation experience at a surprisingly great value, but we also take the stress out of planning a vacation during Hurricane Season (June-November).

Our Hurricane Policy makes it easy to decide that HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. is the right choice for all your vacation needs. In the event that a hurricane¹ directly hits HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. while you are on vacation, we will offer a certificate² for a return stay to the original resort for the number of unused nights³.

Cancellations

There will be no penalties for all passengers scheduled to travel within 72 hours or less before a hurricane strikes. For bookings made through official website or direct call center guests should contact Hotel Reservations. Other guests must contact the travel professional they booked their vacation package through in order to cancel

No Show

No show penalties will be waived up to 5 days after a hurricane strikes.

Early departures

If guests are on vacation at HARD ROCK HOTEL CANCUN/ Corporación Inmobiliaria KTRC, S.A. de C.V. and wish to depart early due to the threat of a hurricane, a certificate for the number of unused nights will be issued for the resort where the original reservation was made.

Relocations

In the event of a hurricane, guests have the option to transfer their reservation to an alternate all-inclusive Hard Rock Hotel destination (Hard Rock Hotel & Casino Punta Cana, Hard Rock Hotel Riviera Maya or Hard Rock Hotel Vallarta / RCD Resorts SA de CV) that is not within the storm's projected path. Rooms will be offered at the same rate based on availability. In the event that rates are lower at the relocating hotel, a credit for the difference will be issued.

Rescheduling

If guests wish to postpone their vacation and travel at a later date, HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. will guarantee their original rate for travel up to 6 months. Guests wishing to utilize this option must reschedule their trip within 60 days following a storm. Rate protection will only apply to the number of original nights and number of guests booked. Additional nights or guests will be booked at current rate, and no name changes are allowed. Space is subject to availability and blackout periods apply. 

¹Policy will go into effect once the US National Weather Center issues a Hurricane Watch to the area and the hurricane directly hits any HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V.

²Certificate will be valid for travel between April 15 - December 15, 2018. It is non transferable, not redeemable for cash. Space is subject to availability and blackout periods apply. 

³Excludes day of departure. Airfare and transfers are not included.

This policy applies to Direct bookings made through the hotel official website or direct call center and groups booked through Tour Operators; it does not apply to groups booked directly with HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. Groups contracted directly with HARD ROCK HOTEL CANCUN / Corporación Inmobiliaria KTRC, S.A. de C.V. shall refer to their specific contract policies. Airline ticket holders are subject to Airlines' policies and guidelines.

For individual bookings made through Tour Operators or 3rd pavrty websites guests must contact their original booking source for information on the hurricane policy for their reservation.

 Policy may be subject to change or may be discontinued without notice.

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Hard Rock Hotel Cancun Blvd. Kukulcan Km 14.5 Zona Hotelera Cancun, Quintana Roo 77500 Mexico Hotel +52-998-881-3600 Reservations 1-855-537-4606